TSA Traveler’s Helpline For Travelers with Disabilities

The Transportation Security Administration (TSA) has recently announced the launch of TSA Cares, a new helpline number designed to assist travelers with disabilities and medical conditions, prior to getting to the airport. Travelers may call TSA Cares toll free at 1-855-787-2227 prior to traveling with questions about screening policies, procedures, and what to expect at the security checkpoint.

When a passenger with a disability or medical condition calls TSA Cares, a representative will provide assistance, either with information about screening that is relevant to the passenger’s specific disability or medical condition, or the passenger may be referred to disability experts at TSA. TSA recommends that passengers call approximately 72 hours ahead of travel so that TSA Cares has the opportunity to coordinate checkpoint support with a TSA Customer Service Manager located at the airport when necessary.

All travelers can also contact TSA using Talk To TSA, a web-based tool that allows passengers to reach out to an airport Customer Service Manager directly. The TSA Contact Center’s phone number is 1-866-289-9673. You may also contact them by email at  [email protected], where you can ask questions, provide suggestions, and file complaints.

TSA Caress is designed to serve as an additional, dedicated resource for passengers with disabilities, medical conditions or other circumstances or their loved ones who want to prepare for the screening process prior to flying.

To read the full press release, please click here.

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