RTD Paratransit Services, Access-a-Ride

RTD Paratransit Services, Access-a-Ride, provides curb-to-curb public transportation to riders who have a disability that prevents them from making some or all of their trips on fixed route buses. This service is sometimes called “ADA Paratransit Service” because it is provided as part of our efforts to meet the requirements of the Americans with Disabilities Act of 1990 (ADA). Access-a-Ride service must be reserved 1-3 days in advance. The service is provided with lift-equipped vans which are scheduled through the Access-a-Ride Call Center office. Access-a-Ride service operates in the same areas and during the same days and hours as the fixed route non-commuter bus service. The service can be used for any trip purpose.

To travel on Access-a-Ride, you must meet one of the following criteria:

1. Be unable to get to and from a bus stop or on and off a lift-equipped bus by yourself;
2. Have a cognitive disability that prohibits your understanding of how to complete bus trips.

As part of the certification process, an applicant must complete a functional evaluation in person and provide a physician’s statement to verify their disability.  They may also be requested to participate in an outdoor assessment by taking a supervised bus ride.  All applicants must qualify for certification under the guidelines established by the Americans with Disabilities Act of 1990.  Once approved, they will receive a photo ID card, which must be shown to the driver at each boarding.

Applications may be obtained by calling the Access-a-Ride office at (303)299-2960 or (303)299-2980 if you use a TTY.  You can also request an application online at  services; Access-a-Ride; application request form.

Access-a-Ride fares can be paid in cash or with 10-Ride tickets at the time of boarding.  An aide who accompanies a disabled passenger rides free.  Passengers with Access-a-Ride IDs ride free on all other RTD fixed-route and light rail service.

Access-a-Cab is a same-day transportation program subsidized by the Regional Transportation District.  Access-a-Cab is available to current eligible Access-a-Ride customers and is offered as an alternative service.  Access-a-Cab does not meet the requirements for complementary paratransit service under the Americans with Disabilities Act (ADA) and is not meant to replace the access-a-Ride program.  Access-a-Cab does not provide fare information and any concerns or issues should be addressed to the individual cab companies.

Under this program, the client pays the first $2.00 of the fare and any amount over a total one-way fare of $14.00.  The remaining $12.00 is subsidized by the RTD.  For example, if the total fare was $17.50, the RTD would pay $12.00 and the client would pay the remaining $5.50.  If the total fare is less than $12.00, the client is only responsible for the first $2.00.

Because this service is not like Access-a-Ride, please be aware that the cab drivers receive the basic training needed to provide transportation services to people with disabilities but do not receive the much more extensive training necessary for Access-a-Ride drivers.

Member on the Move:

RTD Accessibility and Reliability Pamphlet



Transportation Information and Assistance Center

The Denver Regional Mobility and Access Council (DRMAC) has expanded its efforts to bridge the transportation gap through the opening of its Transportation Information and Assistance Center on June 1, 2012. DRMAC is the regional coordinating council for the Denver area focused on reducing barriers to mobility and access in the Denver metro region by fostering interagency and organization collaboration. You can call DRMAC’s Transportation Information and Assistance Center to:

•         Obtain information about specialized transportation resources
•         Receive an in-depth consultation to determine the most appropriate options available
•         Receive help connecting with transportation providers
•         Request copies of DRMAC’s Getting There Guide

You can reach the Transportation Information and Assistance Center by calling 303-243-3113. The Center’s operating hours are Monday – Friday, 8:30 am -5:00 pm. To download a postcard of information, please click on attached file below.

Bridges of Colorado

2600 S. Parker Road, 4-145, Aurora, CO 80014

303.632.6371 /

Download DRMAC-Info-and-Assist-Postcard.pdf
Download W-O-622-Spanish-(centerfold)-Jan-2013.pdf
Download W-O-622A-A-&-R-(page-by-page)-April-2013-1.pdf

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